At Visage Orthodontics Aberdeen, we are committed to providing high-quality orthodontic care and excellent patient service.
If you are unhappy with any aspect of your care or experience, we encourage you to let us know so that we can address your concerns promptly and fairly.
1. How to Make a Complaint
Complaints can be made in the following ways:
By Phone
0122 407 6855
By Email
info@visageortho.co.uk
By Post or In Person
24-26 Thistle House
Thistle Street
Aberdeen AB10 1XD
United Kingdom
Please include:
- Your name
- Contact details
- Details of your concern
- Any relevant dates or information
2. Our Complaints Process
When we receive your complaint:
- We will acknowledge your complaint within 3 working days.
- Your concern will be reviewed by the practice management team.
- We will investigate the issue carefully and fairly.
- A full response will normally be provided within 10–20 working days.
If more time is required, we will keep you informed.
3. Our Aim
Our aim is to:
- Resolve complaints quickly and fairly
- Learn from feedback to improve our services
- Ensure patients feel heard and respected
Your feedback helps us maintain high standards of care.
4. If You Are Not Satisfied
If you are not satisfied with the outcome of our investigation, you may contact the appropriate external organisation for further advice.
For dental complaints in the UK you may contact:
Dental Complaints Service
Website: www.dentalcomplaints.org.uk
If your treatment was provided through the NHS, you may also contact the relevant NHS complaints service.
5. Confidentiality
All complaints will be handled confidentially and in accordance with data protection regulations.
Your care and treatment will not be affected by making a complaint.
